As a company grows, the need for a structured business process becomes increasingly important. The day-to-day decision-making shifts dramatically toward a highly controlled yet efficient and effective set of procedures. Not every decision during the day needs to, or should, fall on the desk of the CEO/CFO.
At each stage in a company's growth from start-up to IPO, a different set of business processes are required. It is not a 'one-size fits all' environment. These processes include policies and procedures that cover all aspects of the business, including:
- Pre-sales to Post sales customer experience
- Service
- Call centers
- Manufacturing
- Engineering
- Logistics
- Operations
- Human Relations
- Financial Reporting
- Accounting
- Taxes
Methods also depend on the experience of management, the stage of company maturity, the industry, outside investors — public or non-public — how geographically diverse your enterprise is, and other factors. External communication becomes critical and 'tone at the top' from senior management is increasingly scrutinized.
TFS has experience in large, small, international, high-tech, service, sales, marketing, and customer experience management. Regardless of your size and stage of growth, TFS can design and implement effective and efficient business processes you'll value.
