Investors need to know you're not incurring downstream costs and liabilities with every sale. Customers experience more than just your products. Every aspect of your company, from phone support to add-ons, to your service network, to your B2B presence, is what keeps customers coming back. TFS will create the blueprint and rollout program for performance excellence, customer loyalty and extra revenue for your enterprise.

Case Study 1:
A performance management environment integrated classroom technical training, e-learning, a call center database, warranty claims, service activities, parts orders, and over 32 specific personalization and membership categories into an online certification site and B2B community of practice to help control the cost of warranty claims and customer downtime for a cellular handset OEM. Third party support personnel were trained and monitored by the system to reduce 'No Trouble Found' (NTF) return rates by 62%. Savings were in the millions of dollars.
Case Study 2:
Design For Servicability (DFS) has life-or-death cost implications for a new technology. A methodical approach to DFS in a high-volume/low-cost cellular handset cut significant risk out of a new technology rollout.


Case Study 3:
A major consumer electronics retailer explored a partnership with a third-party insurance company to extend warranty coverage into the area of casualty and loss in order to develop non-device revenue. One method of creating affinities between consumers and the program was to permit customers to transfer a personal warranty to replacement laptop computers as part of regular upgrades.